Vip2 Terms & Conditions – Rules for Using Malaysia's Betting Platform

This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and vip2 ("Platform", "we", or "vip2"), governing your use of the website, mobile platform, and all services provided under the vip2.express domain.

By registering an account, logging in, making a deposit, or using any part of the vip2 platform, you explicitly confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, please discontinue use of the platform immediately.

These Terms should be read together with Privacy Policy and Responsible Gaming Guide vip2, which forms part of the overall agreement between you and this platform.

To register and use vip2's services, you must meet all of the following requirements without exception:

• Age: You must be at least 18 years of age at the time of registration. vip2 does not permit underage use of the platform under any circumstances.
• Nationality and location: The vip2 platform is designed for users in Malaysia. You are responsible for ensuring your use of this platform complies with all applicable local laws and regulations.
• One account per person: Each individual is permitted to hold only one active vip2 account. Opening more than one account is a breach of these Terms and may result in the termination of all related accounts and a review of all associated transactions.
• Accurate information: All information provided during registration — including your name, phone number, and date of birth — must be accurate and up to date. vip2 reserves the right to request identity verification documents at any time.
• Legitimate funds: Deposited funds must be your own and sourced from legitimate means. vip2 is not responsible for any disputes regarding the ownership of funds.

During registration, you are required to provide a valid Malaysian phone number and choose a strong password. vip2 reserves the right to decline any registration application without providing a reason.

The security of your vip2 account is a shared responsibility between you and the platform. While vip2 provides best-in-class security infrastructure, you are also expected to take the following steps:

• Use a strong, unique password — at least 8 characters containing uppercase letters, lowercase letters, numbers, and symbols.
• Never share your vip2 account password, OTP, or login credentials with anyone — including family members.
• Enable two-factor authentication (2FA) via your account settings for an additional layer of security.
• Log out of your account whenever you use a shared or public device.
• Notify vip2 immediately if you suspect any unauthorised access to your account.

All activity carried out from your account is your responsibility. vip2 is not liable for any losses resulting from your failure to keep your account secure, unless negligence on vip2's part is proven.

Vip2 supports a wide range of deposit methods popular among Malaysian users, making it easy to top up your account:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow
• FPX Online Banking: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, RHB Now, and other major Malaysian banks

Key deposit conditions at vip2 you should know:

• The minimum deposit is RM 10 for all payment methods.
• Vip2 does not charge any transaction fees for deposits. However, your e-wallet provider or bank may impose their own charges in accordance with their policies.
• Credits are typically reflected in your vip2 account within 1 to 3 minutes after a successful payment. If there is a delay of more than 15 minutes, please contact vip2 customer support with proof of payment.
• All deposited funds must originate from an account or e-wallet registered in your own name. vip2 reserves the right to withhold or return any deposit suspected of coming from a third-party source.
• Vip2 does not accept cash, credit cards, or any payment method not listed above.

Vip2 is committed to processing all withdrawal requests promptly and efficiently. The following terms govern the withdrawal process:

• The minimum withdrawal is RM 30 per transaction.
• Withdrawals to Malaysian bank accounts are processed within 5 to 15 minutes during standard hours (8am to 11pm). Withdrawals made outside these hours may take up to 60 minutes to process.
• Withdrawals to e-wallets such as Touch 'n Go or DuitNow are typically faster, processed in under 5 minutes during normal hours.
• The receiving account must be registered under the same name as your vip2 account. vip2 does not process withdrawals to third-party accounts under any circumstances.
• Prior to your first withdrawal, a brief identity verification may be required. This process is typically completed within one business day and only needs to be done once.
• Any winnings involving a bonus must meet the applicable wagering requirements before they can be withdrawn. Please refer to Section 6 for further details.

Vip2 reserves the right to suspend or cancel any withdrawal request for the following reasons: identity verification is incomplete, wagering requirements have not been met, fraudulent activity is suspected, or the withdrawal request is inconsistent with the account's usual usage patterns.

Vip2 offers a range of bonuses and promotions for new and existing members. All bonuses are subject to the following terms:

• New Member Welcome Bonus: A 100% deposit bonus of up to RM 500 is available to new members who register and make their first deposit. The wagering requirement is x1 — meaning the full bonus amount must be wagered once before any withdrawal is permitted.
• First 7-Day Cashback: New members are eligible for 10% cashback on net losses for the first 7 days from the date of registration. Cashback is credited automatically on a daily basis.
• One bonus per individual: Each individual, residential address, device, IP address, bank account number, or deposit method is eligible for the new member bonus only once.
• Bonus validity period: All credited bonuses are valid for 30 days from the date of credit. Any unused bonus will expire automatically after this period.
• Bonus abuse prohibition: Any attempt to abuse the vip2 bonus system — including opening multiple accounts, placing opposing bets across accounts, or employing betting strategies clearly aimed at meeting wagering requirements without genuine risk — may result in bonus forfeiture and/or account termination.

Sports Betting at vip2 covers football (Malaysia Super League, EPL, La Liga, Champions League), badminton, basketball, tennis, and more than 30 other sports. General rules that apply to all sports bets:

• The minimum bet is RM 1 per slip, with the maximum depending on the market type and event.
• All displayed odds are in Decimal format. Odds may change before a bet is confirmed — the odds applied are those at the time of confirmation, not at the time you click the button.
• Confirmed bets cannot be cancelled or altered except in cases of technical error verified by vip2.
• Bet outcomes are determined by the official results announced by the relevant event organiser. Results amended more than 24 hours after the match date will not affect the outcome of any bets placed.
• If a match is cancelled or postponed for more than 48 hours from the scheduled time, all bets on that match will be fully refunded.
• For in-play betting, outcomes are based on real-time data and odds changes apply automatically. vip2 reserves the right to suspend in-play markets at any time for technical reasons or data accuracy concerns.

Vip2 takes sports integrity seriously. Any bets suspected of being connected to match-fixing will be investigated and may result in winnings being voided and the account terminated without compensation.

Vip2's live casino offers Baccarat, Dragon Tiger, Roulette, Blackjack, Sic Bo, and more with real dealers streaming live 24 hours a day. The following specific rules apply:

• Minimum and maximum bet limits vary by table and game type. Limits are clearly displayed at each table before you join.
• The outcome of each round is final and cannot be disputed once the round has ended, except in cases of demonstrable technical error.
• All Live Casino sessions are recorded. Recordings may be used for dispute resolution and audit purposes.
• If your connection drops while a round is in progress, your bet remains valid and the outcome is determined by the actual result of that round. vip2 is not liable for losses caused by connectivity issues on the user's end.
• The use of any automated assistance software, bots, or other methods to gain an unfair advantage in Live Casino is strictly prohibited.
• Rounds interrupted due to technical issues on vip2's end will be resolved based on system records. Bets will be refunded if a round cannot be validly completed.

Esports betting on vip2 covers Mobile Legends (MPL Malaysia), DOTA 2, CS2, Valorant, PUBG Mobile, and other titles. Specific terms for esports betting:

• Bet outcomes are based on official results announced by the tournament organiser. Any changes or appeals made by teams after results are announced will not affect bet outcomes on vip2.
• If a match is cancelled before it begins, all bets are fully refunded. If a match starts but cannot be completed due to technical or other reasons, the outcome is determined in accordance with official tournament policy.
• For bets on map-specific markets (e.g. "First Map Win"), outcomes are determined by the actual map result even if the overall match does not conclude for reasons agreed upon by both teams.
• Player substitutions or lineup changes after markets open do not void bets. Players are responsible for checking the latest lineup before placing any bets.

Vip2 is committed to responsible gaming and provides a range of tools to help users stay in control:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately and can only be increased after a 7-day waiting period.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Play Time Limit: Enable automatic reminders when you have been playing for a set period of time.
• Temporary Self-Exclusion: Suspend your account for anywhere between 24 hours and 6 months, no reason required.
• Permanent Self-Exclusion: Permanently close your account if you feel it is the right decision. This action cannot be undone.
• Betting Limit: Set a maximum bet limit per slip to manage your spending during each session.

The vip2 platform is strictly for individuals aged 18 and above. If you suspect that someone underage is using this platform, please report it to us immediately. For more information on responsible gaming and support resources, please visit our Responsible Gaming us.

Vip2 respects your privacy and is committed to protecting the personal information you provide. In brief:

• Your personal information is collected solely for the purposes of account management, payment processing, identity verification, and service improvement.
• Vip2 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.
• Your information will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• Vip2 may share information with regulatory authorities or law enforcement when required by applicable law.
• You have the right to request access to your data, request corrections, or request deletion of your data under certain circumstances.

For full details on how vip2 collects, uses, and protects your data, please read Privacy Policy which form part of this agreement.

Use of the vip2 platform is subject to the following restrictions and prohibitions. Any violation may result in account termination and forfeiture of balance:

• Opening or operating more than one vip2 account.
• Using another person's identity or payment information without valid authorisation.
• Any attempt to defraud the system, manipulate games, or exploit technical errors for illegitimate gain.
• The use of bots, automated software, or any tool designed to gain an unfair advantage.
• Depositing funds derived from illegal activities ("money laundering") through the vip2 platform.
• Sharing your account with another person or allowing someone else to use your account.
• Spreading false information about the vip2 platform to other users.
• Any conduct that is disruptive, threatening, or intrusive towards other users or vip2 staff.

Vip2 reserves the right to investigate any account suspected of violating the above terms and to take appropriate action, including account termination, balance confiscation, and reporting to the relevant authorities.

To the extent permitted by applicable law, vip2 shall not be liable for:

• Financial losses resulting from betting or gaming outcomes that did not go in your favour. All gaming and betting results carry an element of risk, which you accepted upon registration.
• Losses arising from internet or telecommunication service disruptions beyond vip2's control.
• Losses resulting from your failure to keep your account login credentials secure.
• Any indirect losses, loss of revenue, or reputational damage arising from use of the vip2 platform.
• Acts or omissions by third parties providing payment services, game providers, or other technical infrastructure.

Your vip2 account may be terminated in the following situations:

• Voluntary closure by the user: You may close your account at any time by contacting the vip2 support team. Any eligible account balance will be returned once all applicable conditions have been met.
• Termination by vip2 – With notice: vip2 reserves the right to terminate accounts with 30 days' notice for business or policy reasons. Any remaining balance will be refunded in full to the user.
• Immediate termination by vip2: vip2 reserves the right to terminate an account without notice in cases of serious Terms violations, suspected fraud, or illegal activity. Account balances may be forfeited subject to the outcome of an investigation.
• Inactive: Accounts showing no activity for 12 consecutive months will be considered inactive. A notice will be sent to the registered email or phone number before any action is taken on the account.

Following account termination, vip2 will retain your transaction records for the period required by applicable law, typically 7 years, for audit and compliance purposes.

Vip2 reserves the right to modify, add, or remove any provision of these Terms & Conditions at any time. The procedure for amendments is as follows:

• Material amendments will be communicated to users at least 14 days before taking effect via in-platform notifications, email, or SMS.
• Minor amendments (such as spelling corrections or clarification of terms) may take effect immediately without prior notice.
• Continued use of the vip2 platform after the effective date of any amendments constitutes acceptance of the revised terms.
• If you do not agree with a proposed amendment, you have the right to close your account before the effective date.

For any enquiries, complaints, or feedback regarding these Terms & Conditions, please contact the vip2 team:

• Email: support@vip2.express
• Live Chat: Available on the vip2 platform, 24 hours a day, 7 days a week
• Response time: Under 3 minutes via live chat, or within 24 hours via email

This version of the Terms is effective from January 2026. Previous versions remain available upon request for reference purposes.